Can’t find your answer?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

Orders & Shipping
1. How can I place an order?

To place an order, visit the Shop section from the menu, select your desired perfume, and click Add to Cart or Buy It Now. Proceed to checkout, enter your delivery details, and confirm your order. Our team will contact you for order confirmation.

2. How long does shipping take?

We deliver your order quickly and safely across Pakistan. For major cities, it usually takes 2–3 working days, while other cities may take 3–5 working days. Once your order is shipped, you will receive a tracking link so you can follow your package every step of the way.

3. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking ID via SMS or WhatsApp. Using this tracking number, you can easily track your order and know its delivery status anytime.

4. Are your perfumes original or inspired?

Yes! We deal in high-quality, long-lasting perfumes made with premium fragrance oils. Each scent is carefully crafted to give you a luxury feel at an affordable price.

5. Is Cash on Delivery available in Pakistan?

Yes! We offer Cash on Delivery all over Pakistan, so you can shop with complete peace of mind.

Returns & Exchanges
6. What is your return policy?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and photos. Our team will assist you with a return or exchange.

7. How do I initiate a return or exchange?

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery. Share your order number along with clear photos or a short video of the issue. Our team will review your request and guide you through the return or exchange process.